Technical Support Centre

Welcome to the CUSOURCE Credit Union Knowledge Network Technical Support Centre. The centre provides you with the tools and information you need to troubleshoot, test and report any issues you may experience in using the CUSOURCE^® Learning Management System (LMS).

• WHO TO CONTACT FOR CLIENT SUPPORT

  If you are experiencing issues with using the CUSOURCE^® LMS that you are not able to resolve using this centre, please contact Client Solutions.
  

  Client Support Contact Information

• HOW TO PREPARE YOUR COMPUTER TO USE THE CUSOURCE LMS

  To ensure that your computer is able to support all the features CUSOURCE Knowledge Network has to offer please review our technical requirements below.
  
  

  • LMS and eLEARNING MODULES TECHNICAL REQUIREMENTS

    CUSOURCE^® LMS and eLearning courses require specific software and settings to operate properly.  Please review these requirements.
    
    Before completing any configuration or download please contact your IT department to ensure these requirements do not conflict with any existing configuration or installation on your network.
    

    For details on LMS and eLearning Modules Technical Requirements, please click here.

    To perform a Skillsoft Browser Capabilities Check, please click here

    IMPORTANT NOTE: SkillSoft users need to ensure that the next-generation Java plug-in is disabled on their computers. Please click here for more details.

  • LMS REPORT MANAGER TECHNICAL REQUIREMENTS

    There are a few steps required to ensure that your computer is able to run Report Manager. To fully benefit from this robust tool you may want to have your IT staff assist you in setting up your system. Please click here for more information.

     

  • WEBEX^® TECHNICAL REQUIREMENTS

    The WebEx program is our online training tool for virtual training sessions and meetings. To ensure your system is ready to use the WebEx program, please visit the WebEx site for information on system requirements or to try a test meeting.
    

    To view WebEx System Requirements, please click here 
    

    To test your browser and operating system by joining a test meeting OR to view WebEx How To documents, please click here