This page provides you with the tools and information you need to troubleshoot and report any issues you may experience with the CUSOURCE®
WHO TO CONTACT FOR CLIENT SUPPORT
If you are experiencing issues with using the Learning Gateway that you are not able to resolve using this page, please contact Client Solutions, Monday through Friday 8:30am to 7:30pm ET at firstname.lastname@example.org or 1.888.367.1386
HOW TO PREPARE YOUR COMPUTER TO USE THE LEARNING GATEWAY
To ensure that your computer is able to support all the features CUSOURCE Knowledge Network has to offer, please review our technical requirements below.
Before completing any configuration or download please contact your IT department to ensure these requirements do not conflict with any existing configuration or installation on your network.
LEARNING GATEWAY TECHNICAL REQUIREMENTS
The Learning Gateway requires specific software and settings to operate properly. CUSOURCE Knowledge Network strives to provide learners with a modern, rich eLearning experience and to support the most popular devices and browsers.
The Learning Gateway supports the minimum hardware specifications for all supported operating systems. Additionally, we recommend the following:
• Speakers or headphones to listen to audio content
• A microphone to speak in streaming audio sessions
Supported Operating System Versions:
• Microsoft Windows 7.x
• Microsoft Windows 8.x and higher
• Mac OS X 10.4 and above
Recognizing the variety, rapid changes and seamless release cycles of today's most popular browsers, CUSOURCE Knowledge Network has adopted a policy for third-party browser and plugin support.
We will endeavor to support the latest official (not pre-release or beta) releases of Internet Explorer, Mozilla Firefox, and Google Chrome browsers for Windows platforms and Safari for Mac platforms. If we encounter problems with a new version when it is released, we will maintain a list of "known issues" and we will work to address them as soon as possible. This new policy will apply to all CUSOURCE product releases going forward, for all supported browsers, Oracle Java JRE and Adobe Flash player.
• Internet Explorer 8.x or later
• Firefox 4.x or later
• Google Chrome
• Safari 3.x or later
Recommended Browser Settings:
• Enable browser caching
• Enable Active Scripting and Scripting of Java™ Applets
• Support .ZIP, .JAR, or .CAB Java™ Applets
• Enable Java™ Console
• Accept cookies
• Disable Pop-up Blockers
• Disable Microsoft Virtual Machine
Note: Microsoft Virtual Machine & Pop-up blockers may or may not exist on the computer.
Additional Third Party Software and Plug-ins:
• Adobe Flash® 8.0 or later
• Adobe Reader® 7.0 or later
The Mobile Requirements are currently under review and will be updated shortly.
SKILLSOFT TECHNICAL REQUIREMENTS
Logging in to the Skillsoft portal is done through the Learning Gateway. To make sure your computer and browser is compatible with Skillport 7.3, please use the links below.
To view the Skillsoft system requirements, click here.
For more resources, visit the Skillport 7.3 Knowledge Base.
WEBEX® TECHNICAL REQUIREMENTS
The WebEx program is our online training tool for virtual training sessions and meetings. To ensure your system is ready to use the WebEx program, please visit the WebEx site for information on system requirements or to try a test meeting.
To view WebEx System Requirements, please click here.
To test your browser and operating system by joining a test meeting OR to view WebEx How-To documents, please click here.
HARVARD MANAGEMENTOR 11 TECHNICAL REQUIREMENTS
What are the system requirements for HMM11?
• Supported Operating Systems: Windows XP, Windows 7
• Required Software: Microsoft Office 2000+, Acrobat Reader 8.X+, Flash 9.X
• Required Settings: cookies enabled
Will HMM11 work on mobile devices?
Yes, you can access HMM11 through any Flash-enabled mobile device. Unfortunately HMM11 is not fully functional on iPads, iPhones, and iPods as they are not Flash-compatible. These devices can run portions of HMM11, but not the Flash components (full-motion video and animated videos). We are currently testing and compiling a list of specific tablet products that allow full functionality of HMM11.
Will HMM11 work on Mac products?
HMM11 works on iMac desktops, MacBook laptops, and MacBook Air using Safari, Firefox, and Chrome, as these platforms can install and run Flash. Unfortunately HMM11 is not fully functional on iPads, iPhones, and iPods as they are not Flash-compatible. These devices can run portions of HMM11, but not the Flash components (full-motion video and animated videos).